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Resources for hearing aid users

This page will help you to:

  1. Decide when it's a good time to get new hearing aids
  2. Understand the latest hearing aid technology and features
  3. Maintain your hearing aids
  4. Order batteries and domes for your hearing aids
  5. Get the most our of hearing aid accessories
  6. Troubleshoot common hearing aid problems

You're always welcome to get in touch if you have any questions or need our help.

3 ways to contact our customer services

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Call us
The phones are open weekdays from 8.30 a.m. – 5:00 p.m.
0800 7408 796
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By e-mail
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1. New hearing aids

We recommend investing in new hearing aids usually about every 3–5 years – or if:

  1. You want to experience the highest sound quality available
  2. You've noticed changes in your hearing ability
  3. Your hearing aids don’t seem to be working properly
  4. Your hearing needs have changed (due to either health or lifestyle changes)

You're welcome to get in touch if you're thinking about upgrading your hearing aid. And with our 60-day money-back guarantee, you can make sure that you new hearing aid is the perfect fit for you, risk-free.

New hearing aids Try for 60 risk-free days
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Find a hearing care expert in your area

2. The latest hearing aid technology

Hearing aid technology has developed significantly over the past few years.

Not only do modern hearing aids help your brain to process sound in the most natural way possible, but new hearing aid accessories help to optimise your hearing experience. 
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BrainHearing™ technology
Hearing aids with the groundbreaking BrainHearing™ technology from Oticon were designed to deliver more sound to the brain that's much clearer. They also aim to improve speech understanding and reduce listening effort.

BrainHearing™ technology

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Artificial Intelligence
Our latest hearing aid, Oticon Real™, uses deep learning, a type of artificial intelligence. The device is trained to process 12 million real-life sounds, giving the brain more of the information it needs to decipher intricate sound details.
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Powerful chipset
Thanks to Polaris R™ – Oticon’s new, most intelligent platform – the Oticon Real (their newest hearing aid) has learnt to recognise all types of sounds, their details, and how they should ideally sound – including speech.
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Rechargeable hearing aids
Some modern hearing aids are available with built-in rechargeable batteries. They can be charged overnight for a full day's worth of power. No more changing fiddly hearing aid batteries.

Rechargeable hearing aids

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Bluetooth® hearing aids
Hearing aids with Bluetooth® connectivity can be connected to your mobile phone or tablet so that phone conversations, music, podcasts (and more!) can be heard directly through your hearing aids.

Bluetooth® hearing aids

Discreet hearing aid styles
Some hearing aids are available in a discreet, in-the-ear style, making them almost invisible.

Invisible hearing aids

Hidden Hearing hearing aid batteries

4. Order batteries for your hearing aids

You can order new hearing aid batteries through Hidden Hearing Customer Services.

Simply call us on 0800 0372 080, and have them sent right to your door.

Order batteries Hearing aid batteries

5. Hearing aid accessories

We have a range of high-tech hearing aid accessories. Learn how they can improve your listening experience and enhance your hearing aid's performance.
Accessories for connectivity

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With the ConnectClip, you can turn your hearing aids into wireless headphones. You can also use it as a remote microphone or remote control.
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Remote Control
The Remote Control allows you to adjust your hearing aid's volume setting, switch between programs, and mute/unmute your device.
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TV Adapter
The TV Adapter allows you to stream sounds directly from your TV to your hearing aids. You can adapt the volume to your needs (without affecting the volume for those watching with you).
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Phone Adapter
The Phone Adapter connects your landline phone wirelessly to both your hearing aids and the ConnectClip. During a call, your hearing aids become the headset, and the ConnectClip acts as a microphone.
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SafeLine is a retention cord for people who enjoy an active lifestyle. The cord attaches to both your hearing aids and your shirt collar so that you can be sure your devices won't be lost or damaged if they fall off.
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6. Troubleshooting common hearing aid problems

When you have problems with your hearing aids, it can be difficult to know if your device needs an adjustment or a repair.

Using the link below, you can find out how to troubleshoot some of the most common hearing aid problems. But if you need help, you can call us on 0800 7408 796.

Hearing aid adjustment and repair