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All-new Oticon Zeal™ - The first, discreet hearing aid to do it all.

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Resources for hearing aid users

This page will help you to:

  1. Decide when it's a good time to get new hearing aids
  2. Understand the latest hearing aid technology and features
  3. Maintain your hearing aids
  4. Order batteries and domes for your hearing aids
  5. Get the most our of hearing aid accessories
  6. Troubleshoot common hearing aid problems

You're always welcome to get in touch if you have any questions or need our help.

3 ways to contact our customer services

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Call us
The phones are open weekdays from 8.30 a.m. – 5:00 p.m.
0800 7408 796
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By e-mail
We'll reply as soon as possible.
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Reach out to our hearing care team in writing
Write to us
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1. New hearing aids

We recommend investing in new hearing aids usually about every 3–5 years – or if:

  1. You want to experience the highest sound quality available
  2. You've noticed changes in your hearing ability
  3. Your hearing aids don’t seem to be working properly
  4. Your hearing needs have changed (due to either health or lifestyle changes)

You're welcome to get in touch if you're thinking about upgrading your hearing aid. And with our 60-day money-back guarantee, you can make sure that you new hearing aid is the perfect fit for you, risk-free.

New hearing aids Try for 60 risk-free days
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Find a hearing care expert in your area

2. The latest hearing aid technology

Hearing aid technology has developed significantly over the past few years.

Not only do modern hearing aids help your brain to process sound in the most natural way possible, but new hearing aid accessories help to optimise your hearing experience. 
Brainhearing technology highlighted within a human brain diagram
BrainHearing™ technology
Hearing aids with the groundbreaking BrainHearing™ technology from Oticon were designed to deliver more sound to the brain that's much clearer. They also aim to improve speech understanding and reduce listening effort.

BrainHearing™ technology

Artificial intelligence visualized through a digital hearing aid processing data streams
Artificial Intelligence
Our latest hearing aid, Oticon Real™, uses deep learning, a type of artificial intelligence. The device is trained to process 12 million real-life sounds, giving the brain more of the information it needs to decipher intricate sound details.
powerful hearing aid chipset with glowing data streams
Powerful chipset
Thanks to Polaris R™ – Oticon’s new, most intelligent platform – the Oticon Real (their newest hearing aid) has learnt to recognise all types of sounds, their details, and how they should ideally sound – including speech.
Rechargeable hearing aids placed in a sleek charging case with a battery icon symbol.
Rechargeable hearing aids
Some modern hearing aids are available with built-in rechargeable batteries. They can be charged overnight for a full day's worth of power. No more changing fiddly hearing aid batteries.

Rechargeable hearing aids

Hearing aids placed next to a smartphone with a Bluetooth icon, highlighting wireless connectivity.
Bluetooth® hearing aids
Hearing aids with Bluetooth® connectivity can be connected to your mobile phone or tablet so that phone conversations, music, podcasts (and more!) can be heard directly through your hearing aids.

Bluetooth® hearing aids

Invisible hearing aid placed discreetly in the ear.
Discreet hearing aid styles
Some hearing aids are available in a discreet, in-the-ear style, making them almost invisible.

Invisible hearing aids

Oticon Zeal Oticon Zeal

Oticon Zeal™

Finally. Discover the first hearing aid to it all.

  • Discreet design that sits comfortably and securely in your ear.
  • Supports you in conversations using intelligent sound processing.
  • Connects to your favourite devices so you don't miss out.
  • Up to 20 hours of battery life - plus you can charge on the go.
  • Ready to wear the same day, no need to wait.
Try for 60 risk-free days Oticon Zeal™

Oticon Own SI™

Oticon's most discreet hearing aids to date.

  • Breakthrough AI technology trained on millions of complex sounds to provide a natural-like representation of sound and speech.
  • Stabilisation features designed to detect and manage disruptive noises so you can enjoy the moment without interruption.
  • Discreet design that is truly invisible in 9 out of 10 ears.
Book appointment Oticon Own SI™
A close-up shows a person with silver hair adjusting their discreet Oticon hearing aid. A circular overlay highlights 'NEW Oticon | Intent' devices, emphasizing advanced technology for hearing care solutions.

Oticon Intent™

Oticon's next-generation hearing solution

Engage in life like never before with a revolutionary hearing solution designed to fit seamlessly into your life.

  • Experience improved speech quality and listening comfort.
  • Designed to be discreet so you can go about your daily life with confidence. 
  • Stay connected with fast charging and seamless connectivity to other devices.

Book appointment Oticon Intent™

Oticon Real™

Oticon’s intelligent hearing solution

At Hidden Hearing, we want conversations to flow naturally everywhere you go. With Oticon Real™ you can experience:

  • Exceptional speech clarity
  • Significant reduction in listening effort
  • Groundbreaking innovation for managing wind and disruptive sounds
Book appointment Oticon Real™

Oticon Own™

Oticon's fully custom hearing solution
No two people are alike, and the same goes for our ears.
Oticon Own™ is tailored to each user for the most comfortable fit.

  • Personalized to fit your needs and lifestyle
  • Superior listening experience
  • Easy connectivity to your devices
Book appointment Oticon Own™
Woman with gray hair wearing a hearing aid, looking at her reflection in a round mirror on a wall, with a vase of white flowers placed on a wooden table nearby. Woman with gray hair wearing a hearing aid, looking at her reflection in a round mirror on a wall, with a vase of white flowers placed on a wooden table nearby.

Bernafon Alpha™

Impressive sound quality

Bernafon Alpha™ delivers impressive sound quality. This leading Swiss technology is designed to give you an individual, entry-level solution:

  • Fulfils the basic need to hear and understand sound
  • Removes unwanted noise and disruptive feedback
  • Available in several colours
Book appointment Bernafon Alpha™
Bernafon Encanta hearing aid beside an older couple sitting at a table, discussing and reading together in a bright, homey setting. Bernafon Encanta hearing aid beside an older couple sitting at a table, discussing and reading together in a bright, homey setting.

Bernafon Encanta™

Exceptional sound quality that helps you to get the most out of life’s special moments.

Bernafon EncantaTM comes in different technology levels to suit your lifestyle, but all models come with:

  • Advanced Bluetooth® wireless technology
  • A unique ‘Music Experience’ program
  • Fast and efficient rechargeability
Book appointment Bernafon Encanta™

3. Maintain your hearing aids

Hidden Hearing branded hearing aid batteries in size 13, 312, and 675.

4. Order batteries for your hearing aids

You can order new hearing aid batteries through Hidden Hearing Customer Services.

Simply call us on 0800 0372 080, and have them sent right to your door.

Order batteries Hearing aid batteries

5. Hearing aid accessories

We have a range of high-tech hearing aid accessories. Learn how they can improve your listening experience and enhance your hearing aid's performance.
Accessories for connectivity

ConnectClip wireless audio streaming device with sleek black design and control buttons.
ConnectClip
With the ConnectClip, you can turn your hearing aids into wireless headphones. You can also use it as a remote microphone or remote control.
Oticon hearing aid remote control with volume adjustment buttons.
Remote Control
The Remote Control allows you to adjust your hearing aid's volume setting, switch between programs, and mute/unmute your device.
TV adapter for wireless hearing aid connectivity
TV Adapter
The TV Adapter allows you to stream sounds directly from your TV to your hearing aids. You can adapt the volume to your needs (without affecting the volume for those watching with you).
Phone adapter for connecting hearing aids to landline phones.
Phone Adapter
The Phone Adapter connects your landline phone wirelessly to both your hearing aids and the ConnectClip. During a call, your hearing aids become the headset, and the ConnectClip acts as a microphone.
Hearing aid safety cord with a black clip and magnetic connectors.
SafeLine
SafeLine is a retention cord for people who enjoy an active lifestyle. The cord attaches to both your hearing aids and your shirt collar so that you can be sure your devices won't be lost or damaged if they fall off.
Hearing aids placed on a table next to a smartphone, with hands in purple gloves handling another device in the background.

6. Troubleshooting common hearing aid problems

When you have problems with your hearing aids, it can be difficult to know if your device needs an adjustment or a repair.

Using the link below, you can find out how to troubleshoot some of the most common hearing aid problems. But if you need help, you can call us on 0800 7408 796.

Hearing aid adjustment and repair
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