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This Website (http://www.hiddenhearing.co.uk) is owned and operated by Hidden Hearing Limited.
This Policy explains how we collect and use your information. In this Policy, "we", "us" and "our" means Hidden Hearing Limited.
We may change this Policy from time to time so please check back when you use our services to make sure that you have seen the most up to date version.
If you have any questions about this Policy, or would like to exercise your rights, you can email our Data Protection Officer at firstname.lastname@example.org telephone us at 0800 0378 989, or use our Website contact form: http://www.hiddenhearing.co.uk/contact-us/.
Hidden Hearing Limited is a private limited company incorporated in England and Wales (Company number 01990227), with a registered office at Medway Street, Maidstone, Kent, ME14 1HL.
We are registered with the Information Commissioner's Office (ICO) as a data controller in the United Kingdom, with registration number Z7161992. You can find out more about our registration with the ICO by visiting the ICO's website.
Some of the information we collect about you can be used to identify you. This type of information is defined as "Personal Data" under the EU General Data Protection Regulation (EU) 2016/679. In this Policy we use the words "Personal Information" to talk about your Personal Data.
We collect your Personal Information:
We also check your contact information against lists which we receive from third party service providers, or from public sources such as the electoral roll, to make sure that we have recorded your contact details correctly. This helps us to keep our records up to date and ensure that we can provide you with relevant information and services.
We process the following kinds of personal information if you provide it to us:
Each time you visit the Website we may automatically gather the following information:
When a friend or relative gives us information about you this could include for example your name, your relationship to the individual and your comments or reactions to that individual’s hearing.
When we collect information about you it is stored in our customer relationship management system. This automatically integrates with a program which segments our customers and potential customers into different profile categories. These profile categories, loosely based on information such as post codes, age and requirements affects:
This automatic profiling does not disadvantage you in any way: our aim is to make our communications with you as relevant and as tailored as possible, to provide you with a better service. You have the right to opt out of marketing communications at any time. We will always respect your wishes.
We use your Personal Information for the following purposes:
Our servers are managed by our parent company, William Demant, and are located within the EEA.
We share your Personal Information with companies within our corporate group. We will only share your Personal Information with unrelated third parties as described in this Policy.
We may share your Personal Information with our service providers for tasks such as:
We will only share your information in these circumstances if it is necessary to do so in order for our service providers to perform the service for us. These companies are not authorised to keep or use your Personal Information for any other purpose.
If we sell all or any part of our business, the parties which buy it may have access to your Personal Information.
We hold your personal information for as long as we need to for legitimate legal or business reasons, including to comply with any regulatory obligations. [Depending on the record types and our relationship with you, retention periods range from 3 months to 10 years, or for the period during which you request our services.]
If you would like more detailed information about our retention policy, please email us at email@example.com or use one of the other methods in the "Contact us" section below.
We aim to keep your Personal Information secure. In order to prevent unauthorised access or disclosure, we use appropriate physical, technical and organisational measures to keep the Personal Information we collect secure. Our service providers are required to do the same.
Unfortunately, transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Information once we receive it, we cannot guarantee the security of your Personal Information transmitted to our Website; any transmission is at your own risk. Once we have received your Personal Information, we will use strict procedures and security features to try to prevent unauthorised access or loss.
The Website may contain links to the websites of other companies and organisations which may be of interest (“Third Party Sites”).
Once you have used these links to leave our Website, we do not have any control over how other companies use your Personal Information collected through such Third Party Sites. We cannot therefore be responsible or liable for the protection and privacy of any Personal Information which you provide whilst visiting them.
Third Party Sites are governed by their own privacy policies. Please be careful when accessing Third Party Sites and make sure that you check the applicable privacy policies.
You have the right to ask us not to process your Personal Information for marketing purposes.
We will usually inform you (before collecting your data) if we intend to use your data for such purposes, or if we intend to disclose your information to any third party for their own marketing purposes.
You can tell us that you do not want to receive information about related goods and services, either from us or from third parties by ticking the relevant boxes on the forms we use to collect your Personal Information.
You can ask us to stop sending you marketing communications at any time by contacting us here firstname.lastname@example.org or 0800 0378 989
We will never sell your Personal Information, and we will only share your Personal Information as described in this Policy.
If we are processing your Personal Information on the basis of your consent, you have the right to withdraw your consent at any time.
You have the right to request details (and a copy of) the Personal Information we hold about you and to ask us to delete, restrict, correct (rectify) or transfer (port) your Personal Information. Our response will depend on which legal grounds we are using to process the data in question, and the circumstances of the particular processing. You can find out more about your rights by viewing guidance from the Information Commissioner's Office here.
You can exercise your rights by sending us a written request to our contact form here, by emailing us at email@example.com or by using any of the other methods set out in our "contact us" section below.
With each request please include identification information (such as a copy of your passport or driving licence and a recent utility bill). If you have particular information in mind, please be as specific as you can so that we can respond to you as quickly as possible.
If you are unhappy with us, our service, or with the way that we treat your Personal Information please contact us and we will work with you to resolve your issue.
You also have the right to contact the UK data protection authority, the Information Commissioner's Office (ICO). You can contact the ICO through its website: https://ico.org.uk/global/contact-us/. You can also call the ICO helpline from the UK on 0303 123 1113, or +44 1625 545 745 if calling from outside of the UK.
If you have any questions on this Policy, or would like to exercise your rights, you can contact our Data Protection Officer, Claire Foster in the following ways:
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0800 0372 080
Monday - Friday: 08:30-17:00
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