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Hearing aid adjustment and repair
Whether you need a repair or a small adjustment, we're here for you when you need hearing aid support.
Hearing aid repair: how to solve common problems
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If your hearing aids aren't making sounds, you can check the following:
- Check if there's ear wax blocking the microphone opening or sound outlet.
- Make sure the hearing aid battery door is closed and that the device is turned on. Check if the battery is inserted properly.
- Try to turn up the volume – either on the hearing aid itself or using a remote control.
- Switch between the different programs (if your hearing aid has different programs). Press the button to change settings and listen for a few minutes to see if that makes a difference.
- Try replacing your battery. You can test the battery to see if you should replace it.
- If none of the above helps, your hearing aid may be damaged. Please call us for further assistance on troubleshooting and hearing aid repair.
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- Check if there is ear wax blocking the microphone opening or the sound outlet.
- Check if there are any cracks, blockages or beads of moisture on the tube of your BTE hearing aids. Contact us if you need assistance replacing the tubing.
- Turn up the volume with your remote control or directly on the hearing aid to make sure you can hear the volume changing.
- Try a different program (if your hearing aid has different programs) in case you have accidentally switched to a different program.
- It might be that your hearing has changed. If it's been a while since your last hearing check, book an appointment, and one of our hearing care experts will assess your hearing and, if needed, adjust your hearing aids to your hearing needs.
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Distorted or unclear sounds coming from the hearing aid can indicate a problem with the battery or the hearing aids themselves. Check and replace the battery. Contact us if your device seems to be damaged and you think you need your hearing aid repaired.
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Make sure that the tip of the hearing aid or the earmould is placed securely inside the ear. Feedback can occur when the tip is not placed in the right position.
- Check to see if the mould is broken or cracked.
- Feedback can also happen when the sound is turned up too high. Switch the volume setting back to its default setting.
- Contact us for assistance.
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It is normal during the adjustment period to feel that your hearing aids are slightly uncomfortable. If they continue to be uncomfortable or painful, you might want to consider a different shape, material or size. It's also important to make sure that your device is free of wax and moisture so that it feels comfortable.
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Remove your hearing aids from the water as soon as possible.
- Open the battery door and remove the battery.
- Dry the hearing aid with a towel and shake it gently to get the water out.
- Leave the hearing aid to dry for one to two days, depending on the amount of water in the hearing aid. Make sure that the battery compartment is open and, if you have one, use a hearing aid dehumidifier.
- If this doesn’t help, contact us so we can send the hearing aid to the manufacturer for repair. Charges may apply.
3 ways to contact our customer services
Remote services from the comfort of your own home
We offer various remote services, such as:
- Remote consultations about your hearing loss
- Remote support for your hearing aids and accessories
- Online fitting and adjustment for Oticon hearing aids available through the Oticon RemoteCare app (please check with your individual hearing care expert to see whether they offer this).
- Online ordering for hearing aid batteries
- Support for hearing aid repairs and cleaning
- Support for assessing whether you might benefit from a hearing test in a clinic
You can learn more about our remote services:
Customer Service
Video consultations with a hearing care expert
If you wear Oticon hearing aids, you could receive hearing aid adjustments from one of our experts through the Oticon RemoteCare App. (Please check with your individual hearing care expert to see whether they offer this).
Benefits of using the app:
- Have a video consultation with a registered hearing care professional from the comfort of your home
- Save time and money spent on travelling to a local clinic
- Receive hearing aid adjustments remotely
- Get one of our experts to adjust your hearing aid for a specific listening situation
Hearing aid repair and adjustment FAQs
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We have several hearing centres and clinics across the country where you can get your hearing aids repaired or adjusted. You can find a hearing centre near you by using our hearing centre locator:
Find a hearing centre -
Most modern hearing aids automatically adjust the volume based on your environment.
But if you'd like to adjust the volume manually, you can do the following for behind-the-ear and in-the-ear hearing aids:
- Behind-the-ear hearing aids: The volume can easily be adjusted by pushing a button on the back of the hearing aid. The exact adjustment instructions will vary depending on your hearing aid model, so read your device’s instructions for more details.
- In-the-ear hearing aids: Remove the hearing aid from inside your ear and find the volume button to adjust the volume.
- Some hearing aids are supported by a phone app which you can use to adjust your hearing aid volume.
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Yes. When you get your hearing aids fitted for the first time, the hearing care expert will programme your hearing aids to the sound settings that suit you best. These settings can always be re-programmed or adjusted in case you feel that some of the sound settings aren't working for you.
