Hearing care expert demonstrates bluetooth hearing technology to customers

Experts in hearing care

We’re here to guide you on your journey to better hearing. We’ll support you every step of the way.

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4 benefits of visiting a Hidden Hearing hearing clinic

Timothy Humpidge
1. Experts in hearing care
Our registered hearing care professionals carry out no-obligation hearing tests with same-day results.
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2. Personalised approach
We provide customised care by focusing on your hearing needs. We’ll find a solution that suits your lifestyle.
Try hearing aids risk free
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3. Quality hearing aid solutions
We offer a wide range of the latest digital hearing aids from many different award-winning brands.
Quality hearing aid solutions
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4. Aftercare 
As a Hidden Hearing customer you’re entitled to free hearing aid batteries for three years, adjustments, cleaning and repair services.

1. We’re hearing care specialists 

Hidden Hearing’s experts are trained in the latest advancements in modern hearing care technology. This means that during your appointment, they’ll be able to talk you through the hearing aid solutions that are available to you.

All our hearing care experts are registered with the Health and Care Professions Council (HCPC), so that you know that you’ll receive high-quality, professional care.

Hearing aids
Image shows a hand holding a hearing aid

Book a free appointment with a hearing care expert

Book a free hearing test to find out if you have hearing loss. We’ll be able to suggest treatment options and help you better understand your type of hearing loss.
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Have you had a hearing test within the last 12 months?

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2. A personalised approach which puts your needs first

Our goal is to give you personalised hearing care. Hearing loss affects no two people the same, so we’ll do everything we can to understand the impact hearing loss is having on your life.

We’ll spend time understanding your personal needs, preferences and budget so that together we can find the best solution for your lifestyle.

What happens at a hearing test?

You might be wondering what happens at a hearing test, especially if it has been a while since you last had one. Or maybe you’ve never had one.

This short video takes you through what happens, step by step.

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What happens at a hearing test?


Here is a look at what happens at a hearing test with Hidden Hearing.




What happens at a hearing test


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Our hearing professional will sit down with you to discuss your hearing concerns, Medical history and Lifestyle


Our hearing professional will discuss

Concerns History Lifestyle


Audiologist sitting with a customer




This is followed by a physical ear exam. Your ears will be checked for ear wax and other irregularities.

Physical ear exam


Ear wax

Other irregularities


Audiologist examining customer’s ear




You will be placed in a sound booth, where you will complete a series of tone, speech and word tests



Sounds booth


Tone, Speech & word tests


Man sitting in a sound booth taking a hearing test


Hidden Hearing goes above and beyond a baseline Hearing test by relying on the following pillars

Baseline Hearing Test

Hidden Hearing Hearing test


Histogram showing baseline hearing test and Hidden Hearing hearing test


Audiological, cognitive, psychological and subjective nuances


That’s it.



Audiological, cognitive, psychological, subjective nuances



Upon completion of your hearing test, you will get same day result

Same day result


Audiologist sitting with customer



If you have no hearing loss, great!


We recommend you test your hearing once annually if you are over 60


No hearing loss?



We recommend you test your hearing once annually if you are over 60


Man walking




If a hearing loss is detected, your hearing professional will provide you a customized hearing solution

Hearing loss detected?


We’ll provide a customized hearing solution


Audiologist talking with customer and showing hearing aids options.



A hearing test is easy and takes about 30 minutes to complete

A hearing test is easy and takes about 30 minutes to complete


Audiologists waving goodbye at customer



Book your free hearing test at Hidden Hearing today.

Book your FREE hearing test at Hidden Hearing



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3. Access to high quality, modern hearing aid solutions

Our hearing aids showcase the latest advancements in hearing aid technology. You’ll have a selection of award-winning brands to choose from, including trusted brands such as Oticon and Bernafon.

We also have a range of available options, including discreet hearing aid styles, budget-friendly solutions, and additional connectivity accessories for your hearing aids.

Hearing aid brands and models

4. Access to free aftercare services

Our customers are entitled to a range of free aftercare services, so you can get the most out of your hearing aids.

Hidden Hearing Aftercare Programme

Hidden Hearing audiologist, Timothy Humpidge

“You lose your hearing without noticing it. You don’t know what you can’t hear. My job is to help you through that process and make you feel comfortable."

Timothy Humpidge, Audiologist at Hidden Hearing
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Meet some of our hearing care experts

Grace Sims BSc, Audiologist and Mentor

Grace Sims completed her Bachelor of Science in Audiology at the University of Bristol and has previously worked in the ENT department at Southmead Hospital in Bristol. She joined Hidden Hearing in 2014 and is an audiologist at the Cheltenham clinic. She has been a practice educator for four years and is now a Hidden Hearing mentor. 

Hidden Hearing audiologist Grace

Gordon Bruce, Dispensing Audiologist

Gordon Bruce has been a qualified dispensing audiologist for over 20 years. He initially carried out domiciliary visits, and for the last ten years or so has been the lead dispensing audiologist in Hidden Hearing's Glasgow clinic, one of the busiest within Hidden Hearing's UK network. As well as helping people hear to the best possible standard, Gordon has also undertaken a variety of coaching and supervisory roles over the years, helping to develop trainees within the dispensing profession.

Hidden Hearing audiologist Gordon Bruce

David Shepherd, Hearing Aid Dispenser

David Shepherd is a hearing aid dispenser who qualified through the Hearing Aid Council (HAC) in 1999. He has worked for Hidden Hearing for 18 years as a dispenser, team leader and mentor. He is currently the clinic dispenser in Hereford.

Hidden Hearing audiologist David

Jennie Canham, Hearing Aid Audiologist and Ceruminologist

Jennie Canham qualified in Audiology in 2003 and has been working in the private sector for over 19 years. She specialises in hearing aid rehabilitation, tinnitus therapy and is also fully qualified in both water irrigation and micro-suction. Jennie is also qualified in British Sign Language. She works in Hidden Hearing's Leigh-on-Sea hearing centre.

Hidden Hearing audiologist Jen Canham