Your hearing is our expertise. Our customer service team can help with hearing aid and hearing care queries, whether you’re at home or on the go.
With our wide range of remote services, you can receive high-quality hearing care from our experts - all from the comfort of your home.
You can get in touch with Customer Services by:
calling 0800 7408 796, emailing contact@hiddenhearing.co.uk or by writing to us at Meadow House, Medway Street, Maidstone Kent, ME14 1HL.
Customer Care
How can we help you?
Here are some of the services we offer:
- In-depth hearing tests and consultations
- Hearing aid and hearing aid accessory support
- Hearing aid fittings and adjustments
- Battery and dome ordering services
- Hearing aid cleaning and repairs
- Advice on when to book a hearing test
- Help to understand options about hearing aid insurance
Quick links to self-guided resources
Order batteries online
Order now
Discover hearing aid accessories
Hearing aid accessories
Learn how to use and maintain your hearing aids
See videos
You are always welcome to see us in one of our clinics
Our clinics are open, and the safety of our customers and employees is our highest priority. We are taking many precautions to keep you as safe as possible when you come to one of our clinics.
Read about our safety
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Music What happens at a hearing test?
Here is a look at what happens at a hearing test with Hidden Hearing. |
What happens at a hearing test
Hidden Hearing logo
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Our hearing professional will sit down with you to discuss your hearing concerns, Medical history and Lifestyle
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Our hearing professional will discuss Concerns History Lifestyle
Audiologist sitting with a customer
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This is followed by a physical ear exam. Your ears will be checked for ear wax and other irregularities. |
Physical ear exam
Ear wax Other irregularities
Audiologist examining customer’s ear
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You will be placed in a sound booth, where you will complete a series of tone, speech and word tests
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Sounds booth
Tone, Speech & word tests
Man sitting in a sound booth taking a hearing test |
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Music Hidden Hearing goes above and beyond a baseline Hearing test by relying on the following pillars |
Baseline Hearing Test Hidden Hearing Hearing test
Histogram showing baseline hearing test and Hidden Hearing hearing test |
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Music Audiological, cognitive, psychological and subjective nuances
That’s it. |
Pillars Audiological, cognitive, psychological, subjective nuances |
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Upon completion of your hearing test, you will get same day result |
Same day result
Audiologist sitting with customer
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If you have no hearing loss, great!
We recommend you test your hearing once annually if you are over 60 |
No hearing loss? Great!
We recommend you test your hearing once annually if you are over 60
Man walking
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If a hearing loss is detected, your hearing professional will provide you a customized hearing solution |
Hearing loss detected?
We’ll provide a customized hearing solution
Audiologist talking with customer and showing hearing aids options.
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Music A hearing test is easy and takes about 30 minutes to complete |
A hearing test is easy and takes about 30 minutes to complete
Audiologists waving goodbye at customer
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Music Book your free hearing test at Hidden Hearing today. |
Book your FREE hearing test at Hidden Hearing Today!
Hidden Hearing logo
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Oticon RemoteCare App
Do you wear Oticon hearing aids? If so, you might be able have phone or video hearing aid consultations through the Oticon RemoteCare app (please check with your individual hearing care expert).
Using the app is convenient. You hearing care expert can even make real-time adjustments to your hearing aids.
How you benefit from the Oticon RemoteCare App
- Have personal video consultations with a hearing care expert from the comfort of your own home
- Receive hearing aid adjustments and fine-tuning via the app
- Save time and money by not having to travel to you nearest clinic
Watch the benefits of RemoteCare
Book an appointment on your Oticon RemoteCare app
If you have already set up the Oticon RemoteCare App:
- Call your hearing care expert and book an Oticon RemoteCare appointment
- Open the app at the date and time of the agreed appointment
If you haven't yet set up the Oticon RemoteCare app:
- Download the Oticon RemoteCare app
- Pair your hearing aid with the Oticon RemoteCare app
- Call us on this number: 0800 7408 796 and let us know which email you used to setup your RemoteCare account. We’ll then complete your Oticon RemoteCare registration together
- Call your hearing care expert, and book your first Oticon RemoteCare consultation
Oticon RemoteCare App requirements
In order to use the app, you will need the following:
- Oticon hearing aids with Bluetooth®
(Models: Intent, Real, Xceed, Siya, More) - A smartphone (Android phones must have an operating system of 8.0 or higher, and iPhones must meet the following specifications: 5S model or higher, iOS 12.0 or higher)
- Apple ID (if you're using an Apple device)
- Email account
- Stable Internet connection
5 steps to better hearing
1. Know what the signs of hearing loss are
Signs of hearing loss
2. Book a free hearing test at your local clinic
Book hearing test
3. Try a hearing aid for 60 risk-free days if we find a hearing loss
Money-back guarantee
4. Learn about different payment and protection plans
Hearing aid finance
5. Hear well and live well. Receive free, unlimited aftercare
Aftercare
