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Customer Care

Your hearing is our expertise. Our customer service team can help with hearing aid and hearing care queries, whether you’re at home or on the go.

With our wide range of remote services, you can receive high-quality hearing care from our experts - all from the comfort of your home.

You can get in touch with Customer Services by:
calling 0800 7408 796, emailing or by writing to us at Meadow House, Medway Street, Maidstone Kent, ME14 1HL.

How can we help you?

Here are some of the services we offer:

  1. In-depth hearing tests and consultations
  2. Hearing aid and hearing aid accessory support
  3. Hearing aid fittings and adjustments
  4. Battery and dome ordering services
  5. Hearing aid cleaning and repairs
  6. Advice on when to book a hearing test

Quick links to self-guided resources

Order batteries online
Order now
Discover hearing aid accessories
Hearing aid accessories
Learn how to use and maintain your hearing aids
See videos

You are always welcome to see us in one of our clinics

Our clinics are open, and the safety of our customers and employees is our highest priority. We are taking many precautions to keep you as safe as possible when you come to one of our clinics.

Read about our safety




What happens at a hearing test?


Here is a look at what happens at a hearing test with Hidden Hearing.

What happens at a hearing test


Hidden Hearing logo





Our hearing professional will sit down with you to discuss your hearing concerns, Medical history and Lifestyle


Our hearing professional will discuss

Concerns History Lifestyle


Audiologist sitting with a customer




This is followed by a physical ear exam. Your ears will be checked for ear wax and other irregularities.

Physical ear exam


Ear wax

Other irregularities


Audiologist examining customer’s ear




You will be placed in a sound booth, where you will complete a series of tone, speech and word tests



Sounds booth


Tone, Speech & word tests


Man sitting in a sound booth taking a hearing test


Hidden Hearing goes above and beyond a baseline Hearing test by relying on the following pillars

Baseline Hearing Test

Hidden Hearing Hearing test


Histogram showing baseline hearing test and Hidden Hearing hearing test


Audiological, cognitive, psychological and subjective nuances


That’s it.


Audiological, cognitive, psychological, subjective nuances



Upon completion of your hearing test, you will get same day result

Same day result


Audiologist sitting with customer




If you have no hearing loss, great!


We recommend you test your hearing once annually if you are over 60

No hearing loss?



We recommend you test your hearing once annually if you are over 60


Man walking




If a hearing loss is detected, your hearing professional will provide you a customized hearing solution

Hearing loss detected?


We’ll provide a customized hearing solution


Audiologist talking with customer and showing hearing aids options.



A hearing test is easy and takes about 30 minutes to complete

A hearing test is easy and takes about 30 minutes to complete


Audiologists waving goodbye at customer



Book your free hearing test at Hidden Hearing today.

Book your FREE hearing test at Hidden Hearing



Hidden Hearing logo


Oticon RemoteCare App

Do you wear Oticon hearing aids? If so, you might be able have phone or video hearing aid consultations through the Oticon RemoteCare app (please check with your individual hearing care expert).

Using the app is convenient. You hearing care expert can even make real-time adjustments to your hearing aids.

How you benefit from the Oticon RemoteCare App

  • Have personal video consultations with a hearing care expert from the comfort of your own home
  • Receive hearing aid adjustments and fine-tuning via the app
  • Save time and money by not having to travel to you nearest clinic

Watch the benefits of RemoteCare

Book an appointment on your Oticon RemoteCare app

If you have already set up the Oticon RemoteCare App:

  1. Call your hearing care expert and book an Oticon RemoteCare appointment
  2. Open the app at the date and time of the agreed appointment

If you haven't yet set up the Oticon RemoteCare app:

  1. Download the Oticon RemoteCare app
  2. Pair your hearing aid with the Oticon RemoteCare app
  3. Call us on this number: 0800 7408 796 and let us know which email you used to setup your RemoteCare account. We’ll then complete your Oticon RemoteCare registration together
  4. Call your hearing care expert, and book your first Oticon RemoteCare consultation

Oticon RemoteCare App requirements

In order to use the app, you will need the following: 

  • Oticon hearing aids with Bluetooth® 
    (Models: Intent, Real, Xceed, Siya, More)
  • A smartphone (Android phones must have an operating system of 8.0 or higher, and iPhones must meet the following specifications: 5S model or higher, iOS 12.0 or higher)
  • Apple ID (if you're using an Apple device)
  • Email account 
  • Stable Internet connection

How to find out if you have a Bluetooth® hearing aid

5 steps to better hearing

icon of person with headphones on
1. Know what the signs of hearing loss are
Signs of hearing loss
Book a free hearing test with Hidden Hearing today
2. Book a free hearing test at your local clinic
Book hearing test
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3. Try a hearing aid for 60 risk-free days if we find a hearing loss
Money-back guarantee
Plans and Insurance
4. Learn about different payment and protection plans
Hearing aid finance
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5. Hear well and live well. Receive free, unlimited aftercare