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Hidden Hearing Aftercare Programme

As part of Hidden Hearing’s Aftercare Programme, you’ll receive a range of free, lifetime aftercare services so that you get the most out of your hearing aids.

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What is the Hidden Hearing Aftercare Programme?

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1. Hidden Hearing welcome
60-day money-back guarantee, and a 24-month warranty on all hearing aids.

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Hearing aid maintenance at Hidden Hearing
2. Hearing aid maintenance
Free servicing for the lifetime of the hearing aid*.

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Hidden Hearing hearing aid batteries
3. Looking after your hearing and your hearing aid
Optional access to our Oneplan, free batteries for three years, free annual hearing tests.

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3 ways to contact our customer services

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Call us
The phones are open weekdays from 8.30 a.m. – 5:00 p.m.
0800 7408 796
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By e-mail
We'll reply as soon as possible.
Contact us in writing
Write to us
We'll get back to you as soon as we can.
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Welcome to Hidden Hearing

Hidden Hearing 60-day money-back guarantee
1. 60-day money-back guarantee
It’s important you’re happy with your hearing aids in all listening environments. You can try out our hearing aids for 60 days and if you’re not 100% happy with the improvement your aids are making to your hearing, you can return them for a full refund.
Hidden Hearing hearing aid 24-month warranty
2. 24-month warranty
All of our hearing aids have a two-year warranty in the unlikely event that they need to be sent back to the manufacturers for repair.
Plans and Insurance
3. Payment plans
You can spread the cost of your hearing aids using our financing options, subject to approval.

Hearing aid maintenance 

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1. Free lifetime aftercare service (for the lifetime of the hearing aid)
We’ll carry out any servicing that needs to be done to the hearing aid for the lifetime of the hearing aid.*

Hearing aid cleaning

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2. Self-guided resources
We have a library of self-guided videos for maintaining your hearing aids, from changing hearing aid batteries to connecting your hearing aids to you mobile phone.

Hearing aid repair and adjustment

Six-monthly check-up for the hearing aid
3. Six-monthly check-up for the hearing aid
We recommend coming to see us every six months to make sure your hearing aid is working as well as it can.

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Hidden Hearing ambassador Sandra Pierce

"Embracing my hearing has been one of the best things I’ve ever done and its switched my life on!"

Sandra Pierce, hearing aid user
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Protecting your hearing and hearing aid

Hidden Hearing's oneplan
1. Exclusive access to the Oneplan
Oneplan is our customer care scheme, exclusive to Hidden Hearing customers. Protect your hearing aid against theft, damage and loss for an annual cost (for up to five years).
Hidden Hearing hearing aid batteries
2. Free batteries for 3 years
You won’t pay for replacement batteries for the first three years of your hearing aid’s life.
Order hearing aid batteries
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3. Free annual hearing tests
We don’t charge for hearing tests, ever. We recommend having your hearing tested once a year after getting your hearing aids so we can see if your hearing’s changed in any way.
Book a free hearing test
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Hearing aid accessories

These four hearing aid accessories could make your daily life easier:

  • ConnectClip: Hear speakers more clearly and control your hearing aids discreetly
  • TV Adapter: Stream TV audio directly into your hearing aids
  • Remote Control: Discreetly control your hearing aids
  • Phone Adapter: Connect your hearing aids to your landline phone

Connectivity accessories

*If your hearing aid needs to be sent to the manufacturers for repair, is out of warranty and you are not part of the Oneplan scheme, repair charges will apply.