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We know taking the first step to better hearing can feel daunting. You might wonder if hearing aids will work for you or if they’ll feel natural.

That’s why we created our Better Hearing Promise: a commitment rooted in expert and personalised care, so you can start your journey with confidence.

Find out more ➜

Better hearing promise

We’ll help you rediscover the sounds you love

As experts in hearing care, we understand just how important your hearing is, and what it means to people when they discover the sounds they love.

From socialising with friends to listening to grandchildren, everyone wants to hear the sounds that are precious to them.

And we’ve been on a mission for over 50 years to help more people hear better, helping thousands of people every year with their hearing through our personalised care.

That’s why we have a Better Hearing Promise: our experts will help you rediscover the sounds you love in just 60 days, or we’ll give you your money back.

Hidden Hearing - Our better hearing promise

Hear better in 60 days

As part of our Better Hearing Promise, we offer our customers a 60-day money back guarantee.

As you rediscover the sounds that you love, we'll be right here with you - from your initial hearing test and hearing aid adjustments, to expert advice at your follow-up appointments.

 

Better Hearing Promise T&Cs ➜ Why Hidden Hearing? ➜

Head of Audiology at Hidden Hearing

"As Head of Audiology, I see every day how hearing aids do far more than help restore access to sound — they restore connection, confidence, and quality of life. They empower people to embrace every moment with clarity and joy."

Laura Ewen, Head of Audiology, Hidden Hearing

How Our 60-Day Better Hearing Promise Works

Our goal is simple: to help you rediscover the sounds you love within 60 days – or your money back. We’ll work with you to help you adapt to wearing aids, answer any questions you have, and make any hearing aid adjustments you need.

The first step is to book a free appointment in one of our clinics. If one of our hearing care experts find you have a hearing loss, and thinks that hearing aids would be the best solution, you can try them for 60 days.

When you attend your appointment, you’ll get:

  1. A consultation with a registered hearing care professional
  2. A thorough hearing test with same-day results
  3. The opportunity to select from a range of high-quality hearing aids
  4. A personalised hearing aid fitting
  5. Then with the better hearing promise guarantee, you can rediscover the sounds you love within 60 days – or your money back. 

Try for 60 risk-free days ➜ Why Hidden Hearing? ➜

We helped over a quarter of a million people1 last year with their hearing care needs, and we're here for you too.

Hidden Hearing | Better Hearing Promise

Do you want to try our hearing aid risk free?

Remarkable speech clarity – Discreet styles – Better hearing price promise – 60-day money-back guarantee
Question 1 of 2
Do you currently wear hearing aids?
Question 2 of 2
Have you had your hearing checked in the last 12 months?

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*For full terms and conditions of the better hearing promise please click here:

1 259,952 people. This includes hearing test appointments booked, wax removal appointments, infomation packs sent out & hearing aid servicing appointments.