We helped over a quarter of a million people1 last year with their hearing care needs, and we're here for you too.
We know taking the first step to better hearing can feel daunting. You might wonder if hearing aids will work for you or if they’ll feel natural.
That’s why we created our Better Hearing Promise: a commitment rooted in expert and personalised care, so you can start your journey with confidence.
We know taking the first step to better hearing can feel daunting. You might wonder if hearing aids will work for you or if they’ll feel natural.
That’s why we created our Better Hearing Promise: a commitment rooted in expert and personalised care, so you can start your journey with confidence.
We’ll help you rediscover the sounds you love
As experts in hearing care, we understand just how important your hearing is, and what it means to people when they discover the sounds they love.
From socialising with friends to listening to grandchildren, everyone wants to hear the sounds that are precious to them.
And we’ve been on a mission for over 50 years to help more people hear better, helping thousands of people every year with their hearing through our personalised care.
That’s why we have a Better Hearing Promise: our experts will help you rediscover the sounds you love in just 60 days, or we’ll give you your money back.
Hear better in 60 days
As part of our Better Hearing Promise, we offer our customers a 60-day money back guarantee.
As you rediscover the sounds that you love, we'll be right here with you - from your initial hearing test and hearing aid adjustments, to expert advice at your follow-up appointments.
"As Head of Audiology, I see every day how hearing aids do far more than help restore access to sound — they restore connection, confidence, and quality of life. They empower people to embrace every moment with clarity and joy."
Laura Ewen, Head of Audiology, Hidden Hearing
How Our 60-Day Better Hearing Promise Works
Our goal is simple: to help you rediscover the sounds you love within 60 days – or your money back. We’ll work with you to help you adapt to wearing aids, answer any questions you have, and make any hearing aid adjustments you need.
The first step is to book a free appointment in one of our clinics. If one of our hearing care experts find you have a hearing loss, and thinks that hearing aids would be the best solution, you can try them for 60 days.
When you attend your appointment, you’ll get:
- A consultation with a registered hearing care professional
- A thorough hearing test with same-day results
- The opportunity to select from a range of high-quality hearing aids
- A personalised hearing aid fitting
- Then with the better hearing promise guarantee, you can rediscover the sounds you love within 60 days – or your money back.
"It’s been a joy - everything is better. The difference was straight away, really evident. Wear them all the time. Don’t give up."
Steve Urry, Hidden Hearing customer and hearing aid user
“I feel like I can live the life I should have been living for the last 50 years.”
Ian Jones, Hidden Hearing customer and hearing aid user
Read more customer stories ➜
“I heard my cat’s squeak for the first time when I first got home with my new aids. Little things people take for granted - they mean everything.”
Karen Hill, Hidden Hearing customer and hearing aid user
As part of our Better Hearing Promise, we offer a wide range of the latest hearing aid technology which we'll personalise to you and your unique hearing needs
Oticon Zeal™
Finally. Discover the first hearing aid to it all.
- Discreet design that sits comfortably and securely in your ear.
- Supports you in conversations using intelligent sound processing.
- Connects to your favourite devices so you don't miss out.
- Up to 20 hours of battery life - plus you can charge on the go.
- Ready to wear the same day, no need to wait.
Oticon Own SI™
Oticon's most discreet hearing aids to date.
- Breakthrough AI technology trained on millions of complex sounds to provide a natural-like representation of sound and speech.
- Stabilisation features designed to detect and manage disruptive noises so you can enjoy the moment without interruption.
- Discreet design that is truly invisible in 9 out of 10 ears.
Oticon Intent™
Oticon's next-generation hearing solution
Engage in life like never before with a revolutionary hearing solution designed to fit seamlessly into your life.
- Experience improved speech quality and listening comfort.
- Designed to be discreet so you can go about your daily life with confidence.
- Stay connected with fast charging and seamless connectivity to other devices.
Oticon Real™
Oticon’s intelligent hearing solution
At Hidden Hearing, we want conversations to flow naturally everywhere you go. With Oticon Real™ you can experience:
- Exceptional speech clarity
- Significant reduction in listening effort
- Groundbreaking innovation for managing wind and disruptive sounds
Oticon Own™
Oticon's fully custom hearing solution
No two people are alike, and the same goes for our ears.
Oticon Own™ is tailored to each user for the most comfortable fit.
- Personalized to fit your needs and lifestyle
- Superior listening experience
- Easy connectivity to your devices
Bernafon Alpha™
Impressive sound quality
Bernafon Alpha™ delivers impressive sound quality. This leading Swiss technology is designed to give you an individual, entry-level solution:
- Fulfils the basic need to hear and understand sound
- Removes unwanted noise and disruptive feedback
- Available in several colours
Bernafon Encanta™
Exceptional sound quality that helps you to get the most out of life’s special moments.
Bernafon EncantaTM comes in different technology levels to suit your lifestyle, but all models come with:
- Advanced Bluetooth® wireless technology
- A unique ‘Music Experience’ program
- Fast and efficient rechargeability
Do you want to try our hearing aid risk free?
*For full terms and conditions of the better hearing promise please click here:
1 259,952 people. This includes hearing test appointments booked, wax removal appointments, infomation packs sent out & hearing aid servicing appointments.