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3 ways to contact our customer services
Contact us
Our customer service team is available Monday – Friday, 8:30 a.m. – 5:00 p.m.
You’re always welcome to contact us if you have any questions or need help.
But before you do, you might find what you’re looking for more quickly in our list of FAQs below.
Customer Services
Meadow House
Medway Street
Maidstone
Kent ME14 1HL
Request a call back
If you'd like a member of our team to call you to make an appointment, just fill in your details below and we'll be in touch soon.
What can we do for you?
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If you have any questions about your hearing aids, or need your hearing aid adjusted or repaired, please call 0800 0372 080 to book an appointment.
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If you’ve seen us before and want to book an appointment to see your hearing care expert, you can call the hearing clinic or centre you originally visited. You’ll find these details on our centre locator page. Alternatively, you can call us free on 0800 0372 080.
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If you are new to Hidden Hearing and would like to book a free hearing test, you can either book an appointment here or call 0800 0372 080.
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If you need to change an existing appointment, you can call the hearing clinic or centre where your appointment is booked. You’ll find these details on our centre locator page. Alternatively, you can call us free on 0800 0372 080.
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You can order batteries online here. Alternatively, if you'd like to order batteries or other accessories by phone, please call 0800 634 6792.
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Oneplan is our customer care scheme designed to give you total peace of mind. Oneplan is a low-cost benefit, so you won't need to worry if your hearing aid is lost, stolen, accidentally damaged, or stops working, anywhere in the world. Total protection of your hearing aid is available from just £75 per year. For more information on the oneplan, or to make a claim, just call Customer Services on 0800 7408 796.
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If you'd like information about a specific order, please contact Customer Services on 0800 7408 796. Lines are open Monday - Friday, 8:30 a.m. – 5:00 p.m.
