3 ways to contact our customer services

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The phones are open weekdays from 8.30 a.m. – 5:00 p.m.

0800 7408 796

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Contact us

Our customer service team is available Monday – Friday, 8:30 a.m. – 5:00 p.m.

You’re always welcome to contact us if you have any questions or need help.

But before you do, you might find what you’re looking for more quickly in our list of FAQs below.

Read our FAQs

Customer Services

Meadow House
Medway Street
Maidstone
Kent ME14 1HL

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Are you a customer today?

What can we do for you?

If your complaint relates to your finance agreement

If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider Novuna (previously Hitachi Capital). Novuna will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.

What to do if you can't reach an agreement

If you are not satisfied with Novuna’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of Novuna’s final response letter to you.

They can be contacted in the following ways:
- Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
- Telephone: 0300 123 9 123
- E-mail: complaint.info@financial-ombudsman.org.uk
Further details can be found on the Financial Ombudsman Service

website: www.financial-ombudsman.org.uk

Contact

3 ways to contact our customer services

Customer Services

Request a call back

What can we do for you?

What to do if you can't reach an agreement

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