Learn from others with hearing loss
Our customers tell us what a difference our approach to care makes in their lives. In fact, its this feedback along with years of specialised training and real-world experience that fuels our commitment to fully personalised hearing care.
Watch David & Caroline's story
Watch David Lindo – at the RSPB Franchises Wood nature reserve – as he talks to Caroline Fitton from the Wildlife Trust about their hearing and a joint love of nature.
“My wife and children had to shout if they were in another room. My wife doesn’t have to repeat herself so much now!”
How Hidden Hearing does personalised care
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Getting to know you: We always start by getting to know you, your communication needs and wishes, and your medical case history.
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Free hearing test: We conduct a comprehensive hearing evaluation to understand your hearing ability. At this stage, we are able to identify how much and what kind of hearing loss is present.
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Tailored hearing solution: Should your hearing evaluation indicate that you would benefit from a hearing solution, we will recommend a hearing aid and fine-tune it to meet your unique hearing needs and goals.
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Take time to adjust with a free trial: To ensure the hearing solution is right for you before committing, you can try it risk-free for 60 days.
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Aftercare when you need us: When you purchase the hearing aids, we offer unlimited adjustments and support during your warranty period to make sure the hearing aids are still providing the best and most comfortable hearing experience for you.
"Embracing my hearing has been one of the best things I've ever done and it's switched my life on!"
Watch Sandra’s story
“Embracing my hearing has been one of the best things for me, my family and my career.
It’s just improved year on year since I’ve had my new hearing aids.”
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| My hearing loss came when I was 38, it was quite a shock really. | Sandra is walking through a reception area. |
| My husband at the time kept saying to me, “I’m talking to you, you’re not listening to me.” | Sandra is shown sitting against a wall with a flowered pattern. She looks into the camera and is laughing. |
| And it started off as a mild hearing loss but in the last 20 years now it’s literally gone like that [motions a steep decline with hand]. I wanted to train to be a teacher. I’d gone back to do an IT access course. I couldn’t hear what the teacher when they were writing, when he had his back to me writing on the board, or any of the students in front of me, so I had to change tack. It affected my family life, I think… the children – especially my middle son, he’s got such a soft voice. One of the things I used to despair at more than anything was when you had to ask them to repeat themselves and they’d say, “It’s alright Mum, it’s fine, doesn’t matter.” Well it does matter, you do want to be part of their conversation and I used to find that very upsetting. I’ve done a lot of nodding in the right places and sometimes you get caught out because it doesn’t always work. I wanted to go to a networking meeting, but the thought of doing… They used to do these “you have to talk about yourself for a minute”. I couldn’t make out what the lady was asking me in front. |
Sandra is now sitting on a sofa in a grand reception room while she is talking to us. |
| I thought: “there’s got to be something better out there that can help me,” and that’s where I discovered Hidden Hearing. | Sandra is engaging lively conversation. She is sitting across a table from another lady in a dining room. |
| I think the service and support that I’ve got from Hidden Hearing has been first class, explaining why you should wear you hearing aids every day, and they check to make sure you’re getting on with them, if there’s anything that might need tweaking. | Sandra is sitting in the grand reception room. Sandra is again show engaging in conversation in a dining room. |
| Being told that you need to wear hearing aids every day for your brain to adjust and get used to them. | Sandra is laughing at what is being said by her companion in the dining room. Sandra is again sitting in the grand reception room. |
| Well the hearing aids that I wear now are Oticon Opn and they’re more discreet, you’ve got tiny, tiny tubes that run down the side here [motions to ear]. For the first time ever I now wear my hair up so, you know, I can literally wear my hair up and I don’t feel ashamed. I used to feel ashamed of big thick tubes, so they’re quite discreet and the clarity’s wonderful with them. | The camera is now focusing on Sandra’s hair from behind. She is pulling her hair up into a ponytail. Holding her hair with left hand, she is motioning to her right ear, gesturing to where the tubes on her old hearing aid would have been on the outside of her ear. |
| With my hearing aids and my mobile phone – I absolutely love it – the fact that it’s all Bluetoothed into your ears. Embracing my hearing has been one of the best things for me, my family and my career. It’s just improved year on year since I’ve had my new hearing aids. I’ve now gone from a team of - I had three, I think, three years ago to, I think, we’re up to 67. The best thing about switching my life on with my newfound hearing is I’ve got my confidence back. I’ve got my wiggle back – that’s how I see it – and I’m loving life again. | Sandra is sitting in a dining room, talking with a male and female companion. Sandra is sitting in the grand reception room. |
| Screen fades to white and then the Hidden Hearing logo appears. |
“I think the best gift you can give yourself is the gift of better hearing,”
Find a hearing care expert near meWatch Fiona's story
“I was concerned about how my hearing aids would cope because I’m out in all weathers, but I’ve had no problems at all. I ride a lot – I ride my ponyat least five days a week across the Forest – and I think people like me who are active outdoors might be put off from wearing hearing aids, but there’s really no disadvantage at all, only enhancement.
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I sometimes receive feedback from my students - thanking me for my way of teaching.
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Louise walks into the classroom and prepares for class |
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To experience engaged and motivated students – it is the greatest gift. You know when they show their passion about my teaching, I feel committed to perform even better. |
Louise is teaching and interacting with the students |
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Discussions with engaged students, the debates, the academic arguments, the different perspectives that we discover through the two-way communication. I really need to maintain these communication skills in order to do my job to perfection
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Louise is talking with a student after class |
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At one point I was not able to be 100% present in the discussion My first reaction was, now my students do not see me as competent and sharp. But then I asked myself, why compromise if I can do something about it? |
Zoom in clip of Louise talking |
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And this is why I contacted an expert. I wanted to get back at performing 100%
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Louise is seen talking with an audiologist in a clinic. Zoom in on Louise’s hearing aids on her ear. |
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I wanted life to be as it used to be. I wanted a life-change |
Louise interacts with students who raise their hands in class |
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White screen: Audika logo |
Watch Katie’s story
“If I was to give someone with hearing loss advice, I would just say life doesn’t stop there – you can do anything.
“If you’re struggling with your hearing, don’t hide behind it – go and get your ears tested because you don’t know what you’re missing out on.”
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| Admitting to yourself that you have a hearing loss is probably the hardest thing. I didn’t start wearing hearing aids until I was about 21 I think. | Caption reads: Katie – model and salon owner. Katie is sitting against a rack of weight bars in a gym. Zoom in on Katie’s head from behind as she’s pulling up her hair into a ponytail so that we can see her behind-the-ear hearing aid. |
| I got given my first pair of hearing aids about 18. | Zoom out – Katie is walking across the gym floor, pausing to pick up a gym bag. |
| These hearing aids that I’ve been given by Hidden Hearing, they’re just amazing. | Katie is sitting against a rack of weight bars in the gym |
| The technology is incredible. | Zoom in on Katie’s head from behind as she’s pulling up her hair into a ponytail so that we can see her behind-the-ear hearing aid. |
| Now, they are just so, so small for the power that they have; they’re incredible really. They’re literally minute and they sit right behind my ear, so even if I was to wear my hair up, you can barely even see them, which is brilliant for me. When I went to Hidden Hearing for my hearing test, the test was so thorough, so that was really impressive. | Katie is sitting against a rack of weight bars in a gym, talking to the interviewer who is out of shot. She is removing her hearing aid from her left ear and presenting it to us in the palm of her right hand, to highlight how small it is. She is now putting her hearing aid back in. Katie is jumping up onto a box, stepping down and then jumping back up again. |
| Even now, after 11/12 years I probably would say that I haven’t completely accepted it still, and I don’t think it’s something I ever will. But the more I try to, the easier things become, and the more people you tell, the easier things become as well. If I was to give someone with hearing loss advice, I would just say life doesn’t stop there – you can do anything. | Katie is putting her hands in to a bucket of chalk, now she is lifting a weighted barbell up to her shoulders. Katie is doing chin ups on a bar. Katie is using a cross-trainer bike. |
| It might be a little harder for you, but it will make you a stronger person for it. If you’re struggling with your hearing, don’t hide behind it – go and get your ears tested because you don’t know what you’re missing out on. | Katie is dropping a weighted barbell, is climbing a rope in the gym and is skipping using a skipping rope. |
| For more information on Hidden Hearing, visit their website. | The screen fades to white and the Hidden Hearing logo appears. |
How to know when it's time to seek help
The signs of hearing loss can be vague and gradual, but they can also be obvious and sudden.
If you recognise one or more of the signs below, then it might be time for you to seek treatment.
