Image shows Hidden Hearing customers discussing hearing aid accessories with a hearing care expert

Benefits of being a customer

Having a hearing test is very much the start of your journey to better hearing. You will get a premium aftercare service, designed to look after your hearing health for the long term. Six-monthly check-ups, an annual hearing test and hearing-aid maintenance are just some of the benefits you’ll receive as part of your aftercare.

60-day money-back guarantee

We want to make sure you’re completely happy. So, we offer a 60-day money-back guarantee. This means we’ll give you a full refund if you don’t get on with your new hearing aids for any reason.

Image shows a hearing care expert talking with a customer
Oticon Opn rechargeable hearing aids

Hearing aid protection

Your peace of mind is important. You should be able to enjoy the things you love without having to worry about your hearing aids. That’s why we offer protection in case they get lost, stolen or damaged. Thats total protection of your hearing aid from just £75 per year. You would have already been offered our oneplan customer care scheme when you purchased your hearing aid. You may not have taken advantage of it at the time, but you still can. 

Oneplan customer care scheme


Audiologist Timothy Humpidge with a customer

Over 50 years’ experience

We have over 50 years’ experience in providing hearing care, but you still might want to know what our customers think about us and about the care that you’ll receive.

You can read what they’ve been saying on Trustpilot.