Gender Pay Reporting (April 2024 – reporting April 2025)
At Hidden Hearing, we are committed to paying our staff based on their role and productivity, without gender bias.
Snapshot Date: April 2024
- Total Headcount: 638 employees
- Gender Distribution: 68% identify as female
Registered Hearing Aid Dispensers
- Total: 239 employees
- Gender Distribution: 45% identify as female
- Pay Structure: Two standard packages based on basic and productivity criteria. The second, less costly package, replaced the first for all dispensers registering after April 2017.
- 2024 Update: The percentage of female dispensers increased from 42% to 45% compared to 2023. Most female dispensers have a lower average length of service and are on the new package.
Trainee Hearing Aid Dispenser Programme
- October 2023 Cohort: 20 trainees (14 female, 6 male)
Operating Manager Group (Sales)
- Gender Distribution: 50% female managers
Branch Coordinators
- Pay Structure: Variable basic pay benchmarked against regional roles with a standard productivity scheme.
- Gender Distribution: 97% identify as female. No change in percentage despite efforts to attract a more even gender mix by changing the role title and screening recruitment advertisements for gender-biased language.
Mathematical Gap Analysis
- Productivity: Male dispensers were, on average, more productive and earned more commission. Six female dispensers were among the top 20 salespeople, an increase of two from 2023.
- Board Composition: 6 members (5 male, 1 female). Two males and one female had less than one year of service. The company remains mindful of the need for gender balance at all levels.
Upper Quartile Pay Range (2020-2024)
- Female Employees: 45% of the top 25% of earners for the second year.
2024 Gender Pay Gap
- Mean Gender Pay Gap: Narrowly decreased
- Median Gender Pay Gap: Increased (root cause analysed)
Actions to Close the Gender Pay Gap
- Structured interviews with grading for a fair and consistent process
- Recruitment training for managers to address unconscious bias
- Extensive DEI training for managers in 2025
- Extending flexible working options, including hybrid working
- Screening recruitment adverts to reduce gender bias
- Introduction of a global female mentoring programme for the top 50 positions in the global organisation in 2025
- Increasing the number of female managers at the Board level by ensuring qualified female candidates are included in shortlists for senior management positions
Richard Boyd
Managing Director