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Hidden Hearing Festive Opening Hours

Our opening hours between Christmas and the New Year will vary, depending on your centre. Please visit your individual centre webpage for opening times, which you’ll find by following this link.

Both our customer service and booking teams will be open between Christmas and New Year, with slightly reduced hours; please see below for more details.

Customer services

0800 740 8796

Booking queries

0800 0370 515

 Thursday 25th Closed (Christmas Day)
Friday 26th Closed (Boxing Day)
Saturday 27th: Closed
Sunday 28th: Closed
Monday 29th:10 a.m - 4 p.m.
Tuesday 30th: 10 a.m. - 4 p.m.
Wednesday 31st: 10 a.m. - 4 p.m.
Thursday 1st: Closed (New Year’s Day)

 Thursday 25th Closed (Christmas Day)
Friday 26th Closed (Boxing Day)
Saturday 27th: 10 a.m. - 4 p.m.
Sunday 28th: 10 am - 4 p.m.
Monday 29th: 10 am - 4 p.m.
Tuesday 30th: 10 a.m. - 4 p.m.
Wednesday 31st: 10 a.m. - 4 p.m.
Thursday 1st: Closed (New Year’s Day
)
 

Please call 0800 740 8796 if you'd like to speak to us about any of the following:

- General queries and concerns 
- Replacement batteries and accessories 
- Oneplan cover renewal 
- Lost hearing aid claims on Oneplan 
- Lost hearing aid insurance quotations 
- Audiogram requests 
- GP letter referrals

Please call 0800 0370 515 if you'd like to

- Book a test appointment 
- Amend a test appointment; or
- Cancel a test appointment 

 
 
Hearing care expert seated in a cozy living room with warm lighting, festive decorations, books, and bottles in the background.

Amanda from SE London

“This Christmas will be fun now that I can hear everything – even the bad jokes from the Christmas crackers!”