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Covid-19

Your hearing and safety are our top priorities

To help keep our customers and staff safe, we’re keeping all of our COVID-secure measures in place for the time being.

COVID-19 update – December 2021

In line with government guidelines wearing a face mask is again mandatory in certain settings, including all shops, in England, Scotland and Wales.

Our priority has always been the safety of our customers and our staff.

All of our staff wear the appropriate PPE, we sanitise all communal areas and medical equipment between appointments, and we limit the number of customers allowed into our clinics at any given time.

We kindly ask that you continue wearing a face covering to your appointment, whether it be in one of our clinics or in your own home.

We’re keeping our COVID-secure measures in place for now

Our staff will continue wearing the appropriate PPE, and we ask that you wear a face covering for your appointment, whether it be in one of our clinics or in your home. We’ll also carry on respecting social distancing and kindly ask that you do the same.

Icon show safety spray
Hand sanitiser is available to staff and customers
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Appropriate PPE is being worn by our hearing care experts
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A limited number of customers are allowed in the clinic
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Current guidelines are being followed
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Medical equipment and common areas are cleaned and sanitised between appointments
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Phone screening for COVID-19 symptoms is carried out for all appointments

Our clinics are open and ready to help

You might be wondering what happens at a hearing test, especially if it has been a while since you last had one. Or maybe you’ve never had one.

This short video takes you through what happens, step by step.


Book a free hearing test

 

Audio

Visual

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What happens at a hearing test?

 

Here is a look at what happens at a hearing test with Hidden Hearing.

 

 

 

What happens at a hearing test

 

Hidden Hearing logo

 

 

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Our hearing professional will sit down with you to discuss your hearing concerns, Medical history and Lifestyle

 

Our hearing professional will discuss

Concerns History Lifestyle

 

Audiologist sitting with a customer

 

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This is followed by a physical ear exam. Your ears will be checked for ear wax and other irregularities.

Physical ear exam

 

Ear wax

Other irregularities

 

Audiologist examining customer’s ear

 

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You will be placed in a sound booth, where you will complete a series of tone, speech and word tests

 

 

Sounds booth

 

Tone, Speech & word tests

 

Man sitting in a sound booth taking a hearing test

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Hidden Hearing goes above and beyond a baseline Hearing test by relying on the following pillars

Baseline Hearing Test

Hidden Hearing Hearing test

 

Histogram showing baseline hearing test and Hidden Hearing hearing test

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Audiological, cognitive, psychological and subjective nuances

 

That’s it.

 

Pillars

Audiological, cognitive, psychological, subjective nuances

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Upon completion of your hearing test, you will get same day result

Same day result

 

Audiologist sitting with customer

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If you have no hearing loss, great!

 

We recommend you test your hearing once annually if you are over 60

 

No hearing loss?

Great!

 

We recommend you test your hearing once annually if you are over 60

 

Man walking

 

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If a hearing loss is detected, your hearing professional will provide you a customized hearing solution

Hearing loss detected?

 

We’ll provide a customized hearing solution

 

Audiologist talking with customer and showing hearing aids options.

 

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A hearing test is easy and takes about 30 minutes to complete

A hearing test is easy and takes about 30 minutes to complete

 

Audiologists waving goodbye at customer

 

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Book your free hearing test at Hidden Hearing today.

Book your FREE hearing test at Hidden Hearing

Today!

 

Hidden Hearing logo

 

www.hiddenhearing.co.uk

 


We're here for your hearing healthcare needs

For more information about our COVID-secure measures, or to book an appointment, please call 0800 037 8787 or your nearest clinic.

We're offering remote battery and accessory ordering; simply call 0800 634 6792.

For any other queries, please call Customer Services on 0800 7408 796.

Convenient customer services

Use the links below for quick access to convenient services:
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Self-guided hearing health videos
See our videos for hearing health guidance
Hearing aid maintenance
Hidden Hearing hearing aid batteries
Order hearing aid batteries online
You can order batteries quickly and easily
Order online
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Phone support and online chat support
Contact customer service and product support
Customer Service