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Your hearing and safety are our top priorities

To help keep our customers and staff safe, we constantly review our COVID-secure measures.

We’re still keeping some of our COVID-secure measures in place for now

Our staff will continue wearing the appropriate PPE. We ask that you wear a face covering for your appointment if you're able too but it's not mandatory.

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Hand sanitiser is available to staff and customers
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Appropriate PPE is being worn by our hearing care experts
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Medical equipment is cleaned and sanitised between appointments
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Please only enter the clinic if you are feeling well

We're here to help

You might be wondering what happens at a hearing test, especially if it has been a while since you last had one. Or maybe you’ve never had one.

This short video takes you through what happens, step by step.

Book a free hearing test





What happens at a hearing test?


Here is a look at what happens at a hearing test with Hidden Hearing.




What happens at a hearing test


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Our hearing professional will sit down with you to discuss your hearing concerns, Medical history and Lifestyle


Our hearing professional will discuss

Concerns History Lifestyle


Audiologist sitting with a customer




This is followed by a physical ear exam. Your ears will be checked for ear wax and other irregularities.

Physical ear exam


Ear wax

Other irregularities


Audiologist examining customer’s ear




You will be placed in a sound booth, where you will complete a series of tone, speech and word tests



Sounds booth


Tone, Speech & word tests


Man sitting in a sound booth taking a hearing test


Hidden Hearing goes above and beyond a baseline Hearing test by relying on the following pillars

Baseline Hearing Test

Hidden Hearing Hearing test


Histogram showing baseline hearing test and Hidden Hearing hearing test


Audiological, cognitive, psychological and subjective nuances


That’s it.



Audiological, cognitive, psychological, subjective nuances



Upon completion of your hearing test, you will get same day result

Same day result


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If you have no hearing loss, great!


We recommend you test your hearing once annually if you are over 60


No hearing loss?



We recommend you test your hearing once annually if you are over 60


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If a hearing loss is detected, your hearing professional will provide you a customized hearing solution

Hearing loss detected?


We’ll provide a customized hearing solution


Audiologist talking with customer and showing hearing aids options.



A hearing test is easy and takes about 30 minutes to complete

A hearing test is easy and takes about 30 minutes to complete


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Book your free hearing test at Hidden Hearing today.

Book your FREE hearing test at Hidden Hearing



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We're here for your hearing care needs

For more information about our COVID-secure measures, or to book an appointment, please call 0800 037 8787.

To order hearing aid batteries or accessories without visiting your local clinic, simply call 0800 634 6792.

For any other queries, please call Customer Services on 0800 7408 796.

Convenient customer services

Use the links below for quick access to convenient services:
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Self-guided hearing health videos
See our videos for hearing health guidance
Hearing aid maintenance
Hidden Hearing hearing aid batteries
Order hearing aid batteries online
You can order batteries quickly and easily
Order now
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Phone support and online chat support
Contact customer service and product support
Customer Service