The Customer Always Comes First

Customer services is extremely important to Hidden Hearing and we are always looking to improve this where we can. We created the customer charter to showcase this and also to highlight our total commitment to the customer. At Hidden Hearing, we will always act in your best interest, offering the best possible hearing device to ensure you can go back to enjoying the sounds you are used to.

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    What Makes Us Different?

    At Hidden Hearing we appreciate that hearing loss can be a very sensitive subject. Accepting that you may need help with your hearing can be difficult, but it can also be difficult to decide which company you would like to help you through this journey. View five core reasons why you should choose Hidden Hearing for you hearing healthcare.

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    Free 5 Star Service Aftercare

    In the same way it is important to get your ears checked annually, hearing aids also need regular attention to ensure they are working to their optimum level. You may think your hearing is getting worse, and keep on adjusting the volume, when all that's needed is for the hearing aid to have a good service.

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    How to Care For Your Ears

    Hearing is known to deteriorate over time. More than 40% of people over the age of 50 have some degree of hearing loss, and more than 70% of people over the age of 70 are affected. As we age, our chances of experiencing hearing loss increases. This online guide will look at the issues in more depth, and advise further on how to care for your ears

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    Our Customer Charter

    At Hidden Hearing we are very proud of our customer charter, which offers up a very simple, but powerful mission statement that starts with the following statement: Our Simple, but Total Commitment to You.

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    Customer Survey

    In 2012 we conducted a survey where we asked 756 customers and 226 of their family members and friends about their experiences of gaining clearer hearing. Find out what they said.

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  • Conlons Opticians

    Welcome to all Conlons Hearing Care customers

    We are delighted that Conlons have chosen us to provide continuing care for your hearing instruments and welcome you to Hidden Hearing.

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In The News

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Take a look at our recent media coverage!

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View Our Case Studies

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See for yourself how a selection of our customers have transformed their lives through achieving clearer hearing.

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