Please see important information regarding coronavirus (COVID-19). Get the latest update on our new safety procedures

Your hearing and safety is our top priority

All Clinics Remain Open

With a national lockdown impacting the UK, we wanted to let you know that as an essential healthcare provider, all Hidden Hearing clinics will remain open, in all towns. We have full health and safety measures in place, to protect our customers and staff from the threat of COVID-19, whilst at the same time helping you with all of your hearing health needs.

If you need an appointment or have one booked, we look forward to seeing you. If however you are choosing to stay at home, we can still visit you there. Alternatively we may be able to offer you remote care, or telephone triage.

For more information on these services, please call your nearest branch.

Additionally we continue to operate remote battery and accessories ordering. Simply call 0800 634 6792

For any other queries please call Customer Services on 0800 7408 796.

Our Hearing Aid Dispensers are registered healthcare professionals and will be adhering to strict professional guidance, see details of the steps we are taking to protect you and our staff below:

  • All government guidelines are being followed

  • Phone screening for Covid-19 symptoms is carried out before all appointments

  • Limited number of customers are allowed in the clinic

  • safety-icon---card-only-125x125px

    We are only taking card payments 

  • Medical equipment and common areas are cleaned and sanitised between appointments

  • Protective gear is worn by hearing care experts

Keeping yourself and others safe at your hearing appointment 

1. Please do not arrive early. We are going to be limiting the amount of people in the clinics at one time and entry will be restricted. If you have an appointment, please knock on the door and a member of staff will let you in.

2. Once you have entered the clinic we will ask you and your support to clean your hands using hand sanitiser that we will provide.

3. We will provide masks available for you to wear. 

4. Please adhere to social distancing between you and our employees.

Book your free hearing test

Many of our hearing clinics have re-opened. You can book a test at any of our open clinics, or join the priority waiting list for any clinics yet to re-open by completing the form below. 

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