Find all the answers to common questions about day-to-day hearing, from advice on medical conditions and hearing care, to information on environmental factors that affect your hearing.

If you find that this section does not contain answers to your hearing queries and you are unable to find anything through using the search below, please feel free to ask a question using the form at the bottom of the page.

  • How long is the trial period for hearing aids purchased from Hidden Hearing?

    As part of our promise to our customers, we offer a 30 day money back guarantee on all of our hearing aids purchased from Hidden Hearing.

  • Do you have the capacity to repair broken hearing aids?

    Thank you for getting in touch with the Hidden Hearing Team. We work very closely with manufacturers to repair hearing aids. If your hearing had has broken, we recommend either sending the hearing aid to your local hearing centre or contacting us to send out packaging to return the hearing aid in. Thanks, Hidden Hearing.

  • What is the cost for hearing aids that you never have to adjust?

    Thank you for getting in touch with the Hidden Hearing Team. All hearing aids require some adjusting in their lifetime, to ensure that they are correct for your hearing loss and lifestyle. To find the right hearing device to suit your personal needs, why not pop in to one of our branches and speak to one of our hearing aid dispensers, who will be happy to help you.

  • How can I get replacement domes for each of my two hearing aids?

    Although we have a large selection of hearing accessories available for purchase in our online shop, unfortunately we are currently unable to include hearing aid domes and speakers to the product listing. These can be purchased from your local Hidden Hearing centre.