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Total protection and peace of
mind when you need it most.

You would have already been offered our oneplan customer care scheme when you purchased your hearing aid. You may not have taken advantage of it at the time, but you still can. You’ll find all the information you need to know below.

Total protection of your hearing aid from just £75 per year.

Oneplan is our customer care scheme designed to give you total peace of mind

Oneplan is low-cost benefit, so you won't need to worry if your hearing aid is lost, stolen, accidentally damaged, or stops working, anywhere in the world.

Why choose oneplan?

Oneplan is designed exclusively for Hidden Hearing customers.

  • protection


    Provides protection for you when you need it most

  • low-cost

    Low cost

    Subscriptions starting from just £75 per year

  • claims


    Straightforward and hassle-free

  • hearing-aids


    Available on hearing systems that are up to five years old

What does oneplan include?

  • No quibble ‘new for old’ replacement if your hearing aid is lost, stolen, or accidentally damaged and can’t be repaired.
  • Unlimited repairs to your hearing aid through breakdown or accidental damage, covering up to five years, including the manufacturer’s warranty.
  • Free protection whilst on holiday, up to a maximum of 31 days (at any one time).

Please see full Customer Care Scheme Rules for more information.


When and how
to apply

We recommend that you sign up when you purchase your new hearing system to make sure you are fully protected from day one. Visit your local Hidden Hearing Centre or call our Customer Service Team free on 0800 740 8796.

Contact us now