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Benefits of being a customer


Ongoing care

Having a hearing test is very much the start of your journey to better hearing. You will get a premium aftercare service, designed to look after your hearing health for the long term. Six-monthly check-ups, an annual hearing test and hearing-aid maintenance are just some of the benefits you’ll receive as part of your aftercare.



Your peace of mind is important. You should be able to enjoy the things you love without having to worry about your hearing aids. That’s why we offer protection in case they get lost, stolen or damaged. Find out more about our Oneplan Customer Care scheme.



We want to make sure you’re completely happy. So, we offer a 60-day money-back guarantee. This means we’ll give you a full refund if you don’t get on with your new hearing aids for any reason.



We have over 50 years’ experience in providing hearing care, but you still might want to know what our customers think about us and about the care that you will receive. You can read what they’ve been saying on Trustpilot.