The service I received from Hidden Hearing was outstanding. The consultant was very knowledgeable and professional.

I felt comfortable to voice my problem, he was patient and very understanding. The follow-up was prompt, which I really appreciated as I was having problems with the filter in my new hearing aid. This was sorted out quickly. He even gave me a quick home visit appointment, when my daughter wasn’t able to travel to Bromley. Overall I am very satisfied.

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The staff at Llandudno are first class. Christine, Beverley, Isabella, they are all so helpful.

If everyone else in the system is as good as these ladies you are on a winner!!

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Very impressed with your service.

Your representative Victoria Fielding arrived on time, listened to and answered queries that may arise. What is more, she appeared to know her subject - more than can be said about others.

Purely as a matter of interest I have been involved with the medical profession for over 50 years, over which period I have carried out numerous basic audiometric tests.

In conclusion, a very satisfied customer who sincerely hopes you will continue to look after us.

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You have given me back my life, my wife’s too – I don’t have to keep saying “what was that?” She doesn’t have to repeat everything.

Furthermore, at least twice I almost forgot to take them out at night, they are so comfortable. Congratulations too, to your staff who explained things so clearly, so concisely, so intelligibly. Thank you.

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I have been extremely happy with the service provided by Hidden Hearing. Appointments have been carried out in a very professional and friendly manner and the whole process has been explained thoroughly. I am very pleased with my hearing aid and feel secure in the knowledge that I can ring at any time should I have any problems.

I would be happy to recommend Hidden Hearing to anybody.

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I have had your aids for a number of years and can’t fault the care and attention I have received. Your aids have certainly improved my lifestyle in many ways. I congratulate you on your friendly, caring customer service and will always recommend you to all my friends, neighbours and relations if and when needed.

I look forward to purchasing another aid from you to match the right ear, when I can afford to.

I thank David, your representative, who has been so helpful and informative.

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The audiologist at Kings Lynn, Chris Elcocks, has been extremely helpful. When my husband died recently (and suddenly) just before my appointment to order a hearing aid, Chris lent me an aid to get through the funeral service and the first few dreadful weeks afterwards. He has also visited me at home because I was having trouble with the phone. I can't praise him enough.

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I am very satisfied with the hearing aid I’ve purchased and the service I get from my Cardiff branch is very very good, very helpful, kind and explain everything to me. And my special comments regarding Angela the receptionist, a pleasure to go to your office, a very friendly and happy person. Also Paul who fits my hearing aid.

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In the last 25 years or so, I have used the services of a good many agencies who dispenses hearing aids: Hidden Hearing is in a class of its own. The quality of the service, which are so vital to those of us who have greatly impaired hearing, is impeccable.
Absolutely first class, all round.
Thank you

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I have been very impressed with the attention and help given to me and am ready to recommend your company to anyone!

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Very happy with Hidden Hearing as a company - also the staff are very courteous helpful and one of the most important things for people getting older, they take time to listen and nothing is too much trouble for them. 1st class service from all.
Thank you.
P.S - all i wrote was 100% true - what I never wrote down was my two hearing aids are 1st class as well.

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I am compelled to write in with gratitude with regard to me association with Hidden Hearing of Stratford upon Avon.
I arrived one day at their offices arrogantly believing that friends close to me mumbled and that my wife was being difficult and unreasonable with regard to TV volumes.
I took part in tests still harnessed to my skeptical views that these guys were out to prove I was deaf by default and were just after my hard earned cash.
I now report with complete humility how profoundly wrong I was and more importantly just how professional Hidden Hearing is and have been since.
Little did I realize the subtle difference between selective and full hearing. However the subtlety was enormous when confronted with the reality. Moreover, the angst removed from those close to you was in reality more critical than the pleasure of hearing more and missing less.
But for those skeptics out there, choose your professional hearing consultant wisely.
Hidden Hearing has not only provided me with a hearing aid, they have improved my knowledge and understanding of my deafness, provided ongoing consultancy, completed minor repairs under guarantee and have demonstrated great aftercare which only now I have come to appreciate.
I would, with impunity, recommend Hidden Hearing to anyone seeking help with any hearing difficulties.

R. Brannan – Stratford upon Avon

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I have recently purchased a set of hearing aids from your Hove Sussex branch.
Jane Dear who helped me was extremely eficient. I am quite elderly and find todays technology a little confusing and it takes a while for it all to sink in. Jane excercised the upmost patience with me and was extremely pleasant, i had total confidence and trust in her.

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My specialist, Mr Garrie Keam at the Newcastle branch deserves a special mention. Garrie always has been very approachable and easy going - ever since I first met him.
He makes customers feel very much at ease and has a great attitude towards them.
He is obviously extremely competent in his work and allows all aspects to be viewed and discussed during a hearing check.

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I have been wearing hearing aids supplied by you for many years now. The last new one was only to replace one i had lost. They bring the world to life for me. I would be lost without them.

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Receptionist delightful. Both Audiologists very caring and helpful and patient in explaining things and teaching, fitting of the aids to my 93 year old aunt, so that she was able to us the aids from day one. I have been very impressed with the service throughout.

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Thank you for my appointment 18 May 2011. My appointment Nov 8 was fine first time I had met Mr. Robert Jones. I found him very helpful, friendly and no rush. When I first heard of Hidden Hearing I thought it rather expensive – but it well worth it as the aftercare is very good. A bit early, but a Happy Christmas to you all – well it is only a month today!!

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Elaine Norris is professional in her job and takes time to explain everything about your hearing and the component most suitable for your needs. She makes you feel special and everything she does whilst checking your hearing and fitting your aid is easy to follow. This way people can understand what is going on. (Too many professionals baffle you with science). The after sales service is first class and she keeps in touch to see if everything is ok. The staff in the shop are really helpful as well. All are an asset to your team.

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My new hearing aid is even better than the previous one and so comfy I forget that I am wearing it. When I phone for new batteries the lady who answers has a pleasant clear voice and I get my new batteries promptly. Miss Dear who calls on me, as it’s difficult to get into town, is also friendly and helpful.Full marks to all at Hidden Hearing,
Thank you,
Mrs B Barnett – Hove

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Being profoundly deaf, this hearing aid has given me a new lease of life. Thank you so much for the help of Hidden Hearing. Mr Garrett at Middlesbrough is now such a good friend, very helpful, I have gone to see him for months now, he has gone to great lengths to get the right aid for me, really speaking I have put him on a pedestal I have such a high respect for him.
Kindest regards to you all,
Mrs Dixon, Middlesbrough

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