Terms and Conditions

Terms and Conditions

Use of this site (www.Hiddenhearing.co.uk) is provided by HIDDEN HEARING and subject to certain terms and conditions. Any use of the site constitutes your acceptance of, and agreement to, the following terms and conditions:

1. By using this website you agree to be legally bound by these terms, which take effect on your first use of www.Hiddenhearing.co.uk

2. HIDDEN HEARING may change these terms at any time. Please review the terms regularly to ensure you are aware of any changes made. Your continued use of www.Hiddenhearing.co.uk after changes are posted means you agree to be legally bound by these terms as updated.

3. HIDDEN HEARING shall not be liable for any direct, indirect, special or consequential damages whether in contract, tort or otherwise, arising from using www.Hiddenhearing.co.uk or the reliance on any information contained within.

4. HIDDEN HEARING assumes no responsibility, and shall not be liable for, any damages to, or viruses and worms that may damage your computer equipment or other property on account of your access to, use of, or browsing Hiddenhearing.com.

5. In the case that www.Hiddenhearing.co.uk has a link contained within it and that link is used to access another website, the linked websites are not under control the direct control of HIDDEN HEARING. HIDDEN HEARING is responsible for its content and potential damage to your computer. The links are provided for your convenience and it should be noted that the inclusion of any link on Hiddenhearing.com does not imply endorsement by HIDDEN HEARING of any kind.

6. By using www.Hiddenhearing.co.uk you accept that the information contained within it is provided by HIDDEN HEARING on an "as is" and "as available" basis. You understand that the information is provided without warranty of any kind. HIDDEN HEARING expressly disclaims all warranties, whether expressed or implied, including, but not limited to all implied warranties and conditions of merchantability and fitness for any particular purpose, non-infringement and accuracy.

7. You may not copy, reproduce, republish, download, or make available to other parties, or otherwise use HiddenHearing.com content in any way except for your own personal, non-commercial and non-academic use. Moreover, you agree not to adapt, alter or create a derivative work from any www.Hiddenhearing.co.uk content except for your personal non-commercial and non-academic use. Any other use of the content of www.Hiddenhearing.co.uk requires prior written permission from HIDDEN HEARING.

8. The names, images and logos identifying HIDDEN HEARING or third-parties and their services or products are subject to copyright, design rights and trademarks of HIDDEN HEARING and/or third-parties. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any license or right to use any trademark, patent, design right or copyright of HIDDEN HEARING, or any other third-party.

9. By signing up to receive the Hidden Hearing newsletter you are agreeing to receive promotional material from Hidden Hearing alerting you of special offers and promotions we have running. Your details will never be shared with any third parties and you will be given the oppurtunity to opt out at any time.

10. Purchases made from the hearing aid accessories shop will include a £2.50 postage and packing cost. This is free for all orders placed over the value of £10. Please allow 5 working days for delivery.

11. Stock photography may be used for client testimonial imagery where no photograph was provided by the client in question. All testimonials are from actual customers, their words have not been altered and we never use actors.

12. 10% Discount Voucher - This voucher entitles the bearer to a 10% discount (up to a maximum of £200) off the retail price of any hearing system or any other hearing related product. This voucher must be presented to the Hearing Aid Dispenser at the time of your hearing test in order to claim the discount. Only one discount voucher per person. Not to be used in conjunction with any other offer. The value of this discount cannot be used as a deposit (or as part of a deposit) against a hearing system from Hidden Hearing.

These terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Head Office Address

Meadow House
Medway Street
ME14 1HL

Contact Number

01622 690132

Free Healthspan Vitamins with a hearing test 01/01/2017 – 31/03/2017

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These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry and claim instructions are deemed to form part of the terms and conditions and by participating, all entrants will be deemed to have accepted and be bound by the terms and conditions. Please retain a copy for your information.

Promoter: Hidden Hearing UK Ltd, Meadow House, Medway Street, Maidstone, Kent, ME14 1HL

  1. Eligibility: This promotion is open to UK residents aged 18 or over, excluding employees and their immediate families of the Promoter, its subsidiaries, other group companies, its agents, or anyone else professionally connected with this promotion.
  2. Promotional period: Offer open 01/01/2017 to 31/03/2017.
  3. How to participate: Take a hearing test between 01/01/2017 and 31/03/2017 and receive a voucher for a FREE pack of MultiVitality 50 Plus from Healthspan (3 month supply).
  4. Offer available on all full tests in Hidden Hearing branches, at home, at events or mini locations throughout promotional period.
  5. To redeem: 

a)      Visit www.healthspan.co.uk and add MultiVitality 50 Plus (90 Tablets) to your basket. Enter offer code BDHHM50 in the box shown on the basket page of the website. Your discount should now be applied and you can proceed

through the checkout process OR

b)      Call Healthspan’s customer care team on 0800 73 123 77 OR

c)      Fill out the reverse of the voucher and post back to Healthspan Ltd, PO Box 64, St Peter Port, Guernsey, GY1 3BT

  1. Free delivery to UK addresses. Please allow 3-5 working days.
  2. Offer is limited to one voucher per person and cannot be used in conjunction with any other offer. Voucher expires 31/06/2017.
  3. There is no cash equivalent or product substitute available, except that in the event of circumstances outside of its control the Promoter reserves the right to substitute a similar reward of equal or greater value to the relevant Reward.
  4. The Promoter’s decision is final with regard to all promotional matters.
  5. If for any reason any aspect of this promotion is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this competition, the Promoter may in its sole discretion modify or suspend the competition or invalidate any affected entries. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions the Promoter will not be liable for any failure to perform or delay in performing its obligation.
  6. The Promoter reserves the right to verify all entries and the Participants and to refuse to award a gift or withdraw gift entitlement and/or refuse further participation in the Promotion and disqualify the Participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this Promotion’s entry requirements or otherwise where a Participant has gained unfair advantage in participating in the Promotion or won using fraudulent means. The Promoter will be the final arbiter in any decisions and these will be binding and no correspondence will be entered into.
  7. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion or accepting or using the prize, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.
  8. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect.
  9. Any question concerning the legal interpretation of the rules will be based on English law and the Courts of England and Wales will have exclusive jurisdiction.
  10. Data Protection: Your personal details will at all times be kept confidential and in accordance with the Data Protection Act 1998. Click on http://www.hiddenhearing.co.uk/privacy-policy/. for the Promoter’s Privacy Policy. You can request access to your personal data, or have any inaccuracies rectified, by sending an email to, contact@hiddenhearing.co.uk. By participating in the Promotion, you agree to the use of your personal data as described here.
  11. The promoter is Hidden Hearing UK Ltd, Meadow House, Medway Street, Maidstone, Kent, ME14 1HL and the product will be supplied direct via a third party, Healthspan Ltd.
  12. Healthspan Ltd. is independent of Hidden Hearing, registered in Guernsey under company number 19775, registered office at Healthspan House, The Grange, St Peter Port, Guernsey, GY1 3WU.

 Facebook 10% Discount Offer

This voucher entitles the bearer to a 10% discount (up to a maximum of £200) off the retail price of any hearing system.  This voucher must be presented to your Hearing Aid Audiologist at the time of your hearing test in order to claim the discount.  Only one discount voucher per person.  Not to be used in conjunction with any other offer.  The value of this discount cannot be used as a deposit (or as part of a deposit) against a hearing system from Hidden Hearing.