Terms and Conditions

Terms and Conditions

Use of this site (www.Hiddenhearing.co.uk) is provided by HIDDEN HEARING and subject to certain terms and conditions. Any use of the site constitutes your acceptance of, and agreement to, the following terms and conditions:

1. By using this website you agree to be legally bound by these terms, which take effect on your first use of www.Hiddenhearing.co.uk

2. HIDDEN HEARING may change these terms at any time. Please review the terms regularly to ensure you are aware of any changes made. Your continued use of www.Hiddenhearing.co.uk after changes are posted means you agree to be legally bound by these terms as updated.

3. HIDDEN HEARING shall not be liable for any direct, indirect, special or consequential damages whether in contract, tort or otherwise, arising from using www.Hiddenhearing.co.uk or the reliance on any information contained within.

4. HIDDEN HEARING assumes no responsibility, and shall not be liable for, any damages to, or viruses and worms that may damage your computer equipment or other property on account of your access to, use of, or browsing Hiddenhearing.com.

5. In the case that www.Hiddenhearing.co.uk has a link contained within it and that link is used to access another website, the linked websites are not under control the direct control of HIDDEN HEARING. HIDDEN HEARING is responsible for its content and potential damage to your computer. The links are provided for your convenience and it should be noted that the inclusion of any link on Hiddenhearing.com does not imply endorsement by HIDDEN HEARING of any kind.

6. By using www.Hiddenhearing.co.uk you accept that the information contained within it is provided by HIDDEN HEARING on an "as is" and "as available" basis. You understand that the information is provided without warranty of any kind. HIDDEN HEARING expressly disclaims all warranties, whether expressed or implied, including, but not limited to all implied warranties and conditions of merchantability and fitness for any particular purpose, non-infringement and accuracy.

7. You may not copy, reproduce, republish, download, or make available to other parties, or otherwise use HiddenHearing.com content in any way except for your own personal, non-commercial and non-academic use. Moreover, you agree not to adapt, alter or create a derivative work from any www.Hiddenhearing.co.uk content except for your personal non-commercial and non-academic use. Any other use of the content of www.Hiddenhearing.co.uk requires prior written permission from HIDDEN HEARING.

8. The names, images and logos identifying HIDDEN HEARING or third-parties and their services or products are subject to copyright, design rights and trademarks of HIDDEN HEARING and/or third-parties. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any license or right to use any trademark, patent, design right or copyright of HIDDEN HEARING, or any other third-party.

9. By signing up to receive the Hidden Hearing newsletter you are agreeing to receive promotional material from Hidden Hearing alerting you of special offers and promotions we have running. Your details will never be shared with any third parties and you will be given the oppurtunity to opt out at any time.

10. Purchases made from the hearing aid accessories shop will include a £2.50 postage and packing cost. This is free for all orders placed over the value of £10. Please allow 5 working days for delivery.

11. Stock photography may be used for client testimonial imagery where no photograph was provided by the client in question. All testimonials are from actual customers, their words have not been altered and we never use actors.

12. 10% Discount Voucher - This voucher entitles the bearer to a 10% discount (up to a maximum of £200) off the retail price of any hearing system or any other hearing related product. This voucher must be presented to the Hearing Aid Dispenser at the time of your hearing test in order to claim the discount. Only one discount voucher per person. Not to be used in conjunction with any other offer. The value of this discount cannot be used as a deposit (or as part of a deposit) against a hearing system from Hidden Hearing.

These terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Head Office Address

Meadow House
Medway Street
ME14 1HL

Contact Number

01622 690132


 Facebook 10% Discount Offer

This voucher entitles the bearer to a 10% discount (up to a maximum of £200) off the retail price of any hearing system.  This voucher must be presented to your Hearing Aid Audiologist at the time of your hearing test in order to claim the discount.  Only one discount voucher per person.  Not to be used in conjunction with any other offer.  The value of this discount cannot be used as a deposit (or as part of a deposit) against a hearing system from Hidden Hearing.



Hidden Hearing Sound of Summer 2017 promotion

Entry is by invitation to all new and existing customers who attend a free full hearing assessment with us in one of our hearing centres between 1st July and 30th September. Entries will be automatically entered on behalf of all participants who comply with this requirement and provide their name, telephone number and address. It is open only to residents of the UK, Channel Islands and Isle of Man aged 55 or over. It is not open to employees of ‘Hidden Hearing’, its subsidiary companies and all other persons engaged with this Prize Draw, their immediate families, and relatives living in an employee’s household.  The Draw takes place in the week of 9th October 2017 and all winners will be notified by telephone. The Prize winners will be drawn at random from valid entries. If a winner is drawn and found not to have provided a telephone number or other qualifying details as specified, their entry will be deemed invalid and a re-draw will take place. The decision of the ‘Hidden Hearing’ adjudicator is final. The prize is for £500 National Garden vouchers.  The prize is limited to one prize per household. ‘Hidden Hearing’ reserve the right to change the style or specification of the prize slightly from those displayed or depicted but in the event of any change, the alternative prize will be of an equal, or higher, value. There is no cash alternative for any of the prizes. You do not need to buy anything to take part. For a full list of winners (available from 16th October 2017) send a 9” x 6” SAE marked ‘SOS2017 Winners’ List’ to: Hidden Hearing Ltd, Medway Street, Maidstone, Kent, ME14 1HL. ‘Hidden Hearing’ may use winners’ names, home towns, photographs and opinions in future publicity or promotional material, and entrants agree to such usage by participating in the Draw. ‘Hidden Hearing’ may contact participants in the future with other offers and entrants agree to such contact by participating in the Draw. This Prize Draw may be used to promote more than one product. ‘Hidden Hearing’ will not provide customer details to third parties. This Prize Draw Promotion is not available through external partners, subsidiaries or associates.