Our Customer Service
With over 35 years experience of helping people improve their hearing, our customer service is second to none. We operate under a strict code and customer charter. 
Customer Charter
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- All our consultations are FREE and without OBLIGATION
- Our Hearing Care Professionals are appropriately experienced and trained and undergo a programme of Continuous Professional Development
- Your hearing test results will be clearly explained
- We will always advise where hearing can be improved without a hearing aid
- We will explain and recommend a solution based upon providing the best advice for the individual
- We will provide ongoing professional support and service free for the lifetime of your aid
- We are committed to complying with the codes of Practice of the Hearing Aid Council and the British Society of Hearing Aid Audiologists
FREE and Lifetime Service
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The key elements of our service include:
- Free Hearing Tests and Consultations for life, with no waiting list in our network of walk-in Hearing Centres, or home visits if you prefer.
- Recommendation on the most appropriate type of hearing aid for your hearing requirement and lifestyle
- The widest choice of modern digital hearing aids from leading manufacturers
- Professional fitting and free after care service for the life of your hearing aid
- Updates and advice on latest technology improvements and advice on hearing aid upgrades
- Batteries and accessories from all leading manufacturers at preferred rates
- Approachable, friendly and professional advice from all of our staff both in our Hearing Centre and our Customer Services Helpline.
Who Are Hidden Hearing?
